Part Four: Be a Leader: How to Change People without Offense or Arousing Resentment.

Part 4: Principle 2
“How to Criticize – And Not Be Hated For It”: by diverting attention from a mistake and indirectly suggesting a solutions, harm can be avoided.

Principle 2: Call attention to people’s mistakes indirectly.

Part 3: Principle 12
“When Nothing Else Works, Try This”: all people have fears, but the brave put down their fears and go forward, sometime to death, but always to victory. Overcome your fears. Have the desire to excel.

Principle 12: Throw down a challenge.