Part 4: Principle 9
“Making People Glad to Do What You Want”: use intimation. Always make the other person happy about doing the things you suggest. Never snub someone; bring people together to feel inclusive. Keep the following guidelines in mind when it is necessary to change attitudes or behaviour:
A) Be sincere. Do not promise anything that you cannot deliver. Forget about the benefits to yourself and concentrate on the benefits to the other person.
B) Know exactly what it is you want the other person to do.
C) Be empathetic. Ask yourself what it is the other person really wants.
D) Consider the benefits that person will receive from doing what you suggest.
E) Match those benefits to the other person’s wants.
F) When you make your request, put it in a form that will convey to the other person the idea that he personally will benefit.
Principle 9: Make the other person happy about doing the thing you suggest.