Part 4: Principle 4
“No One Likes to Take Orders”: giving orders in the form of a question is effective. “You might consider this’ or “Do you think that would work?”

Principle 4: Ask questions instead of giving direct orders.

Part 4: Principle 3
“Talk About Your Own Mistakes First”: A person has made a mistake but it’s no worse than many you have made. We are not born with experience. Humility and praise can help you and me in our daily contacts.

Principle 3: Talk about your own mistakes before criticizing the other person.

Part Four: Be a Leader: How to Change People without Offense or Arousing Resentment.

Part 4: Principle 2
“How to Criticize – And Not Be Hated For It”: by diverting attention from a mistake and indirectly suggesting a solutions, harm can be avoided.

Principle 2: Call attention to people’s mistakes indirectly.

Part 3: Principle 12
“When Nothing Else Works, Try This”: all people have fears, but the brave put down their fears and go forward, sometime to death, but always to victory. Overcome your fears. Have the desire to excel.

Principle 12: Throw down a challenge.

Part 3: Principle 11
“The Movies Do It. TV Does It. Why Don’t You Do It?”: This is the age of dramatization; merely stating a truth isn’t enough. Act out your ideas in an explicit way.

Principle 11: Dramatize Your Ideas.