Part 4: Principle 5
“Let the Other Person Save Face”: always let the other person save face. What a person thinks of themselves is most important.

Principle 5: Let the other person save face.

Part 4: Principle 4
“No One Likes to Take Orders”: giving orders in the form of a question is effective. “You might consider this’ or “Do you think that would work?”

Principle 4: Ask questions instead of giving direct orders.

Part 4: Principle 3
“Talk About Your Own Mistakes First”: A person has made a mistake but it’s no worse than many you have made. We are not born with experience. Humility and praise can help you and me in our daily contacts.

Principle 3: Talk about your own mistakes before criticizing the other person.

Part Four: Be a Leader: How to Change People without Offense or Arousing Resentment.

Part 4: Principle 2
“How to Criticize – And Not Be Hated For It”: by diverting attention from a mistake and indirectly suggesting a solutions, harm can be avoided.

Principle 2: Call attention to people’s mistakes indirectly.