Category Archives: Business

Lee Iacocca: Sacrifice Must Come From the Top Down

Lee Iacocca: Don’t Go Quietly, Address Criticism With Strong Responses 

During the government negotiations over a Chrysler bailout, K&E put ads together to emphasize that Chrysler was in trouble but that America would be worse off if Chrysler no longer existed. The goal was to restore faith in Chrysler directly to the public. People had questions about Chrysler’s future and these newspaper ads addressed those concerns.

Lee Iacocca: Sacrifice Comes From the Top Down

People are willing to accept pain if they know that everyone else is also accepting that pain. After getting the government loan guarantee, Iacocca reduced his salary to $1.00 per year because he believed that leaders should set an example. By doing so (for good pragmatic and cold reasons makes sense) Lee could say that he too was feeling the sacrifice at Chrysler.

With unions, Iacocca put it bluntly that he had “a shotgun to their heads”….there are either thousands of jobs at $17 an hour and none at $20. Over Chrysler, the average working person lost up to $10,000 per year. Meanwhile at GM, Roger Smith cut his own salary by ONLY $1,620 a year while the worker benefits dropped by $2.5 billion. During the downsizings, Iacocca would go to each plant and deliver a speech to those who were loosing their jobs. Chrysler employees made $2.00 less than Ford or GM employees as a result. Even with workers pay cuts of $2.00 an hour the retirees did not get a reduction in benefits because Chrysler could not renege on the pension plan therefore current workers had to suffer. Iacocca even brought Doug Fraser (who was a Union leader) onto the board at Chrysler even though he was a ‘fox in the henhouse’ ie he wanted to squeeze management and margins for worker compensation.

This is a synopsis & analysis based on Iacocca: An Autobiography and other miscellaneous research sources. Enjoy.

Lessons from a Masters In Business Administration: Re-branding and Marketing Matters

Re-branding and Marketing Matters: Example, Black & Decker Case Study: the power tools division is declining. The problem is possibly because a) B&D started making toasters and kettles that diminished the brand, and do not have large margins, or b) low-cost competitors in Japan. One solution is to create a new brand. This is because B&D are one of the most recognized brands in the US but it has a massive 45% of the consumer segment, only 20% of the industrial tools segment, and only 9% of the tradesmen segment.

So as the CEO of Black & Decker, do you: try to improve margins, create a sub-brand or try a DeWalt Line? Other solutions might be to have a Made in America stamp on the powertools playing on patriotism ie. “Going Nativist.” But the Japanese tools remained better and cheaper. Perhaps the solution lies in determining what the customer wanted rather than what the company could offer. A good isn’t the sole value, as you will need marketing, sales, and customer service to sell it.

[This is a synopsis of several books on the MBA experience including What They Teach You At Harvard Business School by P.D. Broughton]

Lessons from a Masters In Business Administration: Microsoft, eBay & Work/Life Balance

Cash-flow At Microsoft:  Investors tend to like to see cash invested on improving the business or returned to them as dividends.  Microsoft kept a lot of cash on its books. Many think this is because software is intensely competitive, and so Microsoft needs a cash cushion to carry it through. Microsoft habitually create a negative impression to investors to minimize earnings expectations in order to beat the Wall Street predictions. However, Bill Gates explained the cash on hand as such; when he hired his friends, they would be expected to be paid, so he developed a conservative approach to paying them by ensuring that there was enough money in the bank to pay a year’s worth of payroll. Getting your friends to leave their jobs and then not having enough to pay them would be a betrayal. Do not let down your friends if you are working in a start-up.

Meg Whitman & eBay: returns on assets and investment will never go out of fashion. The fundamentals of costs, customers, and competitors yield rewards. Experience builds intuition which is invaluable. Employees are motivated by the feeling of being on a mission.

A Rules To Live By: Whitman says that you’re never as good as you think you are, but never as bad either. She also laments having missed out on her family, and friends. Whitman’s 9 point personal philosophy:

  1. do something you enjoy;
  2. deliver the results;
  3. codify the lessons learned;
  4. be patient and stick around good people, and good things;
  5. build a team and share credit;
  6. be fun to work with;
  7. ask what you don’t know or understand;
  8. don’t take yourself too seriously;
  9. never, ever compromise your integrity.

The Five Whys: ask why five times, and you will find the root of a problem.

Work/Life Balance: business schools are not interested in promoting those who have simply gone out, and led happy lives. They are interested in game-changers to entice new recruits for consultancies, and investment banking. MBA programs pay lip service to giving people the right kind of work/life balance all the time. If you are really seeking a healthy work/life balance than you should work in the education sector.

[This is a synopsis of several books on the MBA experience including What They Teach You At Harvard Business School by P.D. Broughton]

Lee Iacocca: Banks Are There To Lend, If Possible

Chrysler Motor Company had traditionally been a heavily leveraged company and borrowed heavily from banks. When heavily leveraged, good times are amazing and bad times are suicidal. To dissuade banks from trying to support a bankruptcy, Jerry Greenwald made it clear that all loans would be tied up for 5 to 10 years before banks could access them again so the banks smartened up. Banks did not want to cooperate much because their survival did not rely on Chrysler. There were outstanding loans with low-interest rates of 9% and others ranging for 12% to 20% then back down to 11% when the loan agreement was finalized. According to Iacocca, ironically, whenever banks were in trouble in foreign countries, the bankers received bailouts without question because the FED is full of bankers itself. There is a double standard with banks that is totally unfair. To get the Canadian banks on side, Chrysler agreed to have Canadians as 11% of the North American Chrysler work force which was easy because the Chrysler New Yorker was being built in Canada.

Negotiating with banks was complicated but Steve Miller used charm and humour to disarm the banks: the result was a total of $660 million in interest deferrals and reductions with a 4 year extension of $4 billion worth of loans at 5.5%. BUT all the banks had to agree to cooperate so everyone got a raw deal. One small bank threatened to screw up the entire loan even though they only had a $75,000 loan with Chrysler. However, finally, all of the banks signed documents and those signatures had to be collected together through a conference call where all banks were present. Finally on June 24th, 1980 the first cheque for $500 million was chased. All of this occurred with Salomon Brothers taking their $13,250,000 off the top immediately leaving $486,750,000 for Chrysler.

This is a synopsis & analysis based on Iacocca: An Autobiography and other miscellaneous research sources. Enjoy.

Lee Iacocca: Keep Suppliers Happy

Chrysler had big suppliers knocking on their door with accounts payable at $800 million per month. Chrysler couldn’t just say that they would be slow to pay their suppliers but they had to say they wanted more spend per month. If this starts to come undone, the suppliers get nervous and act in their own interests, which is a problem. The solution is to always keep suppliers happy.

This is a synopsis & analysis based on Iacocca: An Autobiography and other miscellaneous research sources. Enjoy.